RETURN & EXCHANGE POLICY

At Luméra Beauté, we are committed to providing high-quality beauty and skincare products. Due to the nature of cosmetic and personal care products, all sales are considered final under the following terms and conditions.

Returns

For hygiene, health, and safety reasons, we do not accept returns once an order has been delivered and received, provided that:

• The product matches the description displayed on our website.
• The product is free from defects or damage.
• The correct item has been delivered as ordered.

Once an order has been received, it cannot be returned, refunded, or exchanged due to a change of mind, personal preference, or dissatisfaction unrelated to a product defect or fulfillment error.

Exchanges & Damaged Items

We may offer a replacement or appropriate resolution only in the following circumstances:

• The product arrived damaged during shipping.
• The wrong product was delivered.
• The product has a clear manufacturing defect upon arrival.

To be eligible for review, customers must contact us within 48 hours of delivery and provide:

• Order number
• Clear photographs of the product
• Clear photographs of the packaging (if applicable)
• A description of the issue

Claim Review

Each claim is reviewed individually by our customer support team. If the issue is verified, we will provide a replacement product or another suitable resolution at our discretion.

Limitation of Liability

Luméra Beauté reserves the right to refuse any return, refund, or exchange request that does not meet the conditions outlined in this policy.

Contact Us

If you have any questions regarding your order, please contact us:

Email: info@lumerabeaute.com

Website: https://lumerabeaute.com/

Luméra Beauté

Beauty Inspired by Confidence.